Experience

My background in hospitality, food & beverage, and luxury retail.

Sweat Equity · Sweat and Tonic

November 2025 – Present
  • Serve as the first point of contact at a premium boutique fitness studio, welcoming members and guests.
  • Manage check-ins, class bookings, and inquiries using boutique fitness booking platforms.
  • Conduct 1-on-1 studio tours for first-time guests and support onboarding into membership.
  • Maintain a clean, organized, and welcoming studio environment and support back-of-house operations.
  • Collaborate with the team to ensure smooth daily operations and an elevated member experience.

Sales Associate · Toronto Pen Shoppe

November 2025 – Present
  • Facilitate retail sales at a specialty boutique, advising clients with confidence and product expertise.
  • Process transactions and personalization services accurately using POS systems.
  • Build lasting client relationships through personalized, attentive service.

Greeter · Holt Renfrew

November 2024 – January 2025
  • Served as the brand's first point of contact at Canada's premier luxury retailer, setting the tone for an elevated experience.
  • Acted as a brand ambassador, representing the values and high standards of a premium environment.
  • Guided clients to relevant departments and concierge services with warmth and attention to detail.

Hospitality Associate · Pelee Island Winery

May 2019 – August 2019
  • Served food and wine to guests at the on-site wine bar, ensuring accurate orders, attentive service, and a warm dining experience.
  • Conducted curated wine tastings, guiding guests through varietals, tasting notes, and food pairings.
  • Supported catered events with food and beverage service, table setting, and seamless coordination during high-volume occasions.
  • Assisted with food preparation in the kitchen, maintaining cleanliness and quality standards throughout service.

Certifications

  • SMART Serve Certified — Ontario

Education

Bachelor of Arts, English and Philosophy

2017 – 2021

Toronto Metropolitan University

Graduated with Distinction · Dean's List · OUA Academic Achievement Award (2018, 2019)

Skills

Hospitality
Warm guest service, menu fluency, food and beverage service, building client relationships.
Operations
POS systems, transaction processing, food prep and presentation, cleanliness standards, multitasking in high-volume settings.
Professional
Communication, teamwork, composure under pressure, reliability, professionalism.