Experience

My background in hospitality, food & beverage, and luxury retail.

Guest Experience Associate · Sweat and Tonic

November 2025 – Present
  • Serve as the first point of contact at a premium boutique fitness studio, welcoming members and prospective clients.
  • Manage check-ins, class bookings, and inquiries using boutique fitness booking platforms.
  • Conduct 1-on-1 studio tours for first-time guests and support onboarding into membership.
  • Support instructors and class flow to ensure on-time starts and seamless transitions during peak hours.
  • Maintain studio cleanliness and back-of-house operations, including turnover between sessions.
  • Collaborate with teammates to anticipate guest needs and create a consistently restorative, welcoming environment.

Sales Associate · Toronto Pen Shoppe

November 2025 – Present
  • Curate a refined retail experience at a specialty boutique, guiding customers through fine writing instruments, paper goods, and desk accessories.
  • Advise customers on fountain pens, rollerballs, inks, journals, and leather goods suited to their style and gifting occasions.
  • Create thoughtful displays, organized inventory, and elevated product presentation throughout the boutique.
  • Process sales and personalization services such as engraving and monogramming with precision, building lasting client relationships.

Greeter · Holt Renfrew

November 2024 – January 2025
  • Served as the brand's first point of contact, extending a gracious welcome and setting the tone for an elevated luxury retail experience.
  • Maintained fluent knowledge of in-house designers, departments, and seasonal events to act as a trusted resource for clientele.
  • Guided clients to relevant departments, personal shoppers, and concierge services with intuition and discretion.
  • Supported online order fulfillment, in-store pickup, and signature gift wrapping while upholding an impeccable standard of personal presentation.

Hospitality Associate & Tour Guide · Pelee Island Winery

May 2019 – August 2019
  • Served food and wine to guests at the on-site wine bar, ensuring accurate orders, attentive service, and a warm, welcoming dining experience.
  • Conducted curated wine tastings, guiding guests through varietals, tasting notes, and food pairings with confidence and approachability.
  • Led guided tours showcasing the winery's heritage, production methods, and portfolio, tailoring each experience to the group's interests.
  • Supported catered events with food and beverage service, table setting, and seamless coordination during high-volume occasions.
  • Promoted seasonal offerings, wine club memberships, and special releases to enhance guest engagement.

Stock Associate · Williams Sonoma

  • Ensured seamless inventory flow and an impeccably presented sales floor at a premium home and kitchen retailer.
  • Received, processed, and replenished shipments with accuracy, upholding visual merchandising standards and brand guidelines.
  • Partnered with sales associates to fulfill client requests and support seasonal floor resets and new product launches.

Sales Associate · University of Toronto Bookstore

  • Assisted students and faculty in locating course-specific textbooks, required reading, and supplementary academic materials with accuracy and care.
  • Fulfilled digital product orders, including access codes, e-textbooks, and online courseware, guiding customers through activation and troubleshooting.
  • Advised customers on new, used, and rental textbook options, helping them navigate cost-effective solutions.
  • Processed transactions, returns, and special orders with precision during high-volume academic seasons.

Administrative Assistant · Académie Ste Cécile International School

May 2017 – August 2017
  • Served as a welcoming first point of contact for students, families, faculty, and visitors, delivering professional service in person, by phone, and via email.
  • Managed front office operations, including reception, correspondence, scheduling, and document preparation.
  • Maintained accurate student records and confidential files with strict adherence to privacy standards.
  • Supported administration with admissions inquiries, onboarding documentation, meeting coordination, and event planning.

Freelance Photographer · Self-Employed

  • Provided freelance photography services during the pandemic, partnering with small businesses navigating shifts toward e-commerce and digital-first marketing.
  • Delivered a product photography campaign for a local winery, capturing bottle, lifestyle, and detail shots used across e-commerce, social media, and promotional materials.
  • Managed all aspects of production, including concept development, styling, lighting, shooting, and post-production editing.

Residential Cleaner · Self-Employed

  • Provided professional cleaning services during the pandemic, specializing in short-term Airbnb rentals hosting weddings, micro-events, and private gatherings.
  • Performed detailed turnover services between guest stays, with a focus on event and wedding rentals.
  • Executed thorough post-event cleanups and coordinated closely with hosts to manage tight turnaround windows between bookings.

Certifications

  • SMART Serve Certified — Ontario

Education

Publishing Certificate

Toronto Metropolitan University

Pearson Canada Award for Academic Achievement in Publishing.

Bachelor of Arts, English and Philosophy

2017 – 2021

Toronto Metropolitan University

Graduated with Distinction · Dean's List · OUA Academic Achievement Award (2018, 2019) · Senior English Essay Award Nominee.

Activities & societies: Varsity Women's Fencing Team (2017–2019), The Continuist (2020–2021), Ryerson Folio (2020–2021), Ryerson Noted student notetaker (2019–2020), Peer Tutoring (2020–2021).

Skills

Guest & Client Experience
Luxury retail service, client relations, guest tours, member onboarding, retention outreach, brand ambassadorship, concierge-style support, tableside service, menu fluency, event and catering support.
Administrative & Operations
Scheduling, reception, confidential record-keeping, document preparation, billing support, POS systems, booking and reservation platforms.
Digital & Technical
EPUB/ebook production, HTML, CSS, and XML, Google Suite (Gmail, Docs, Sheets, Drive).
Publishing & Editorial
Book design and layout, copyediting and proofreading, cookbook and recipe formatting, educational content development, trade acquisitions, children's literature, publishing business fundamentals (contracts, royalties, rights and licensing).
Creative
Photography and photo editing, publicity and media kits, sales and marketing collateral.
Professional
Communication, collaboration, time management, attention to detail, discretion, multitasking, composure under pressure, sales acumen, teamwork.